Kin Byobu, Japanese Golden Folding Screen for sale
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FAQs about KIN BYOBU.

Below you'll find answers to the questions we get asked the most about shopping at KIN BYOBU.

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Categories of questions

  • FAQs about repair
  • FAQs about shopping
  • FAQs about our products
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FAQs about repair

  • Can I ask for the repair of the products bought from different stores?
  • Can you repair if the product is damaged like when the leaf comes off or is has scratches while being used?

FAQs about shopping

  • What are your shipping procedures for stock and custom-made products?
  • Do you deliver to overseas from Japan?
  • The order confirmation e-mail has not arrived yet despite I made a payment by bank transfer.
  • I am concerned over the leakage of my personal information.
  • I can not place an order with order form error. 

FAQs about our products

  • Can I customize the folding screen size different from the available sizes from the size chart?
  • Can you make gold leaf folding screens using other colors such as silver leaf?
  • Can I see the products I'm interested in at a physical store?
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